Refund Policy

Effective Date: 01-02-2025

This Refund Policy explains how Space Zone for Hyper Technology (“Space Zone”, “we”, “our”, or “us”) handles cancellations, refunds, deposits, milestone payments, subscriptions, hosting, domains, and other service-related fees for services ordered through https://sz4h.com/ or through direct quotation, invoice, or written agreement.

1. General Policy

Because most of our services are customized, time-based, technical, creative, or involve third-party procurement, refunds are limited and are handled according to the status of the work, resources already committed, and non-recoverable third-party costs.

2. Non-Refundable Items

Unless otherwise required by law or expressly agreed in writing, the following are non-refundable once ordered, activated, reserved, delivered, or incurred:

• project deposits and booking fees;
• discovery, consultation, strategy, planning, and research fees;
• design work, development work, and labor already performed;
• approved milestone payments for completed or in-progress stages;
• domain name registration, renewal, and transfer fees;
• hosting, VPS, cloud servers, dedicated servers, SSL certificates, email services, and infrastructure fees once provisioned or renewed;
• software licenses, plugin licenses, third-party subscriptions, app store fees, SMS/OTP services, paid APIs, ad spend, media buying, and gateway charges;
• urgent or expedited service fees;
• support, maintenance, or retainer periods that have already started.

3. Project Deposits

Deposits are used to reserve scheduling, allocate staff, begin discovery, and commit project resources. For that reason, deposits are non-refundable once a project is confirmed, unless Space Zone is unable to begin the project for reasons solely within our control and no meaningful work has been performed.

4. Milestone-Based Services

For website development, mobile app development, branding, custom software, integrations, UI/UX, and similar project-based work:

• amounts paid for completed milestones are non-refundable;
• if a project is cancelled by the client, all work completed up to the cancellation date will be billed and deducted from any remaining balance;
• any prepaid amount that exceeds the value of completed approved work and committed non-recoverable costs may be considered for partial refund at our discretion, unless otherwise stated in the signed agreement.

5. Client Delay or Abandonment

If the client delays providing content, approvals, credentials, or feedback for an extended period, Space Zone may place the project on hold. If the delay continues for more than thirty (30) days, we may treat the project as inactive or cancelled. In such cases, payments already made remain non-refundable, and restart fees or revised pricing may apply before work resumes.

6. Hosting, Domains, and Infrastructure Services

Hosting and infrastructure services involve reserved capacity, vendor billing cycles, setup labor, and non-recoverable third-party charges. Therefore:

• domain names are non-refundable once registered, renewed, or transferred;
• hosting, cloud, VPS, server, backup, and security services are non-refundable once provisioned, renewed, or consumed for the active billing term;
• cancelling a hosting or infrastructure service prevents future renewals but does not automatically create a refund for the current billing period.

7. Monthly Support, Maintenance, and Retainers

Monthly support, maintenance, SEO, technical support, monitoring, or retainer services are billed in advance and are non-refundable once the service period has started. Cancellation will apply to the next billing cycle unless a different notice period is stated in your service agreement.

8. Digital Marketing and SEO Services

SEO, digital marketing, campaign setup, optimization, analytics, and advisory services are effort-based services. Fees for work already performed are non-refundable. We do not guarantee rankings, lead volume, revenue growth, or campaign outcomes, and refunds will not be issued based solely on performance expectations unless explicitly stated in a written service-level commitment signed by Space Zone.

9. Refund Eligibility for Duplicate or Incorrect Charges

A refund may be issued if:

• you were charged more than once for the same invoice due to a technical error;
• you were charged an incorrect amount due solely to our billing mistake;
• we accepted payment for a service that we later confirm we cannot provide and no substantial work or third-party procurement has started.

10. How to Request a Refund

To request a refund review, please contact us at [email protected] and include:

• your full name or company name;
• invoice number or payment reference;
• date and amount of payment;
• the service purchased;
• the reason for the refund request;
• any supporting documents or screenshots.

11. Review Process

We will review eligible refund requests within a reasonable time. We may request additional information before making a decision. If a refund is approved, it will be processed using the original payment method where possible, less any non-recoverable bank charges, gateway charges, currency conversion fees, and third-party costs already incurred.

12. Chargebacks

If you believe a charge is unauthorized or incorrect, please contact us before initiating a chargeback so we can review and resolve the matter. Initiating a chargeback without first attempting resolution may result in suspension of active services, hosting, access credentials, deliverables, or ongoing support until the dispute is resolved.

13. Exceptions

Any separate written agreement, signed contract, custom proposal, or service order that includes specific cancellation or refund terms will override this Refund Policy for that particular service.

14. Contact Us

If you have questions about this Refund Policy, please contact us:

Space Zone for Hyper Technology
Website: https://sz4h.com/
Email: [email protected]
Phone: +965 66991985